• Led an R&D pilot for wearable technology, managing MVP and prototype development for enhanced remote monitoring capabilities.

• Led the pilot implementation of remote monitoring and a centralized technical support center for MRI devices across multiple states, establishing a technician support function and knowledge base to improve troubleshooting and maintenance.

• Completed due diligence and business plan formation for the development of a new healthcare service line, mobile medical equipment, solving pain points of readiness and availability of mobile medical equipment across 139 hospitals and 19 state:

  • Market Research: I conducted primary and secondary research to understand the competitive landscape and identify target customers for the mobile medical equipment market.

  • Business Plan Development: I created a detailed business plan that included a financial analysis to estimate the Return on Investment, an operations startup plan, and a project execution roadmap.

  • Implementation Support: I collaborated with operations teams to ensure a smooth project transition and the successful implementation of the business plan.

  • Result: The project resulted in the successful launch of the business unit, which remains operational today, continuing to meet the needs of its target market.  Notable improvements include:

    • 98%+ equipment passing initial cleanliness testing criteria

    • 90%+ reduction in amount of time nurses spend searching for, retrieving, and cleaning mobile equipment

    •  27% improvement in one region and 109% improvement in second region in reported nursing satisfaction

Challenge: The team lacked a consistent, scalable onboarding process. New project managers reported gaps in knowledge  and inconsistent training experiences. Cross-functional teams operated with varying levels of understanding of tools, workflows, and expectations, creating operational inefficiencies

Action

• I led the development of a comprehensive onboarding program designed to improve consistency, efficiency, and knowledge transfer. The approach included:

• Current State Assessment: Conducted interviews and feedback sessions with field project managers and cross-functional partners to identify critical knowledge gaps.

• Content Strategy: Mapped essential competencies, tools, and workflow expectations into a structured learning path.

• SharePoint-Based Learning Hub: Built a click-on-demand onboarding portal with curated resources, standardized training materials, standing operating procedures and knowledge checks.

• Measurement Framework: Defined success indicators including completion rates, and employee satisfaction scores

Result: The new onboarding system delivered measurable improvements across the department:

• Higher Efficiency: New hires ramped up faster due to clearer expectations and on-demand training resources.

• Consistent Knowledge Transfer: Standardized content ensured every new employee received the same essential training.

• Operational Gains: Senior staff were able to focus on higher-value work rather than troubleshooting basic issues.

• Long-Term Scalability: The SharePoint-based model provided a sustainable foundation that could evolve with organizational needs.

Background

Led a complex initiative involving multiple stakeholders, including directors and C-suite executives from environmental services, infection prevention, facilities, marketing, and the executive team for a health system. The project goal was to ensure approximately 142 hospitals were operationally ready to welcome patients back for surgeries and other procedures through a well-coordinated reopening approach.

Action:

• Coordinating Stakeholders: I brought together diverse perspectives from each functional area, identifying and prioritizing facility reopening deliverables using Lean Six Sigma brainstorming techniques. When faced with competing priorities among different teams, I utilized stakeholder mapping to determine influence, power, and collaboration dynamics within each team. Then I adjusted our approach to leverage those strengths.

• Project Management Tools: I implemented Smartsheet's Kanban tools to visualize, track, and manage tasks and workflows, providing visibility of progress and accountability across all teams.

• Communication Planning: In partnership with the Marketing team, I designed an internal communication plan utilizing a communication matrix based on PMI best practices. The communication matrix defined all internal audiences, frequency, and content of communications, ensuring clarity and consistency while reducing the noise often associated with cross-functional projects.

• Risk Management: I led the team in identifying and rating potential risks, developing a comprehensive risk mitigation plan to address them proactively.

Result

• Our team delivered a comprehensive playbook deployed to 100+ locations, featuring high-level and detailed plans, visuals, and processes to prepare facilities, environmental services, retail spaces, and food service areas. The key success metric was the hospital's percentage of compliance with playbook guidelines.